WordPress development services

Multiact Media

Privacy Policy

Last Updated: June 12, 2025

Multiact Media SRL (“We,” “Us,” “Our”) operates the website [Your Website URL] and provides WordPress website building and maintenance & support services (referred to as “Services”). This Privacy Policy describes how we collect, use, process, and disclose your personal data when you visit our website or use our Services.

We are committed to protecting your privacy and handling your data in an open and transparent manner, in compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and other applicable data protection laws.

1. Who We Are

Multiact Media SRL Registered office: Strada Soldat Ilie Mihail nr 8, sector 5, Bucuresti, Romania Contact email: [email protected]

2. What Personal Data We Collect

We may collect and process various types of personal data, depending on how you interact with our website and Services:

2.1. Information You Provide to Us Directly

  • Contact Data: Your name, email address, phone number, company name (if applicable), and any other information you provide when filling out forms on our website (e.g., enquiry forms, contact forms), subscribing to newsletters, or communicating with us directly via email, phone, or chat.
  • Service Data: Information related to the Services you engage us for, such as details about your business, website goals, content for your website (text, images, videos, logos), access credentials for your WordPress site and hosting (only when necessary for service delivery, and handled with strict security).
  • Payment Data: While we do not directly store your full payment card details, we collect information related to your transactions, such as the type of service purchased, the amount, date of transaction, and billing address. Payment processing is handled by secure third-party payment gateways (e.g., Stripe, PayPal), and you should refer to their respective privacy policies for details on how they handle your payment data.

2.2. Information We Collect Automatically (Usage Data)

When you visit our website, we may automatically collect certain information about your device and browsing activity:

  • Device Information: IP address, browser type and version, operating system, device identifiers.
  • Usage Information: Pages you visit, time spent on pages, referral sources, clicks, and other interactions with our website.
  • Cookies & Tracking Technologies: We use cookies and similar tracking technologies (e.g., pixels) to enhance your browsing experience, analyze website traffic, and for marketing purposes. For more details, please refer to our Cookie Policy (or the relevant section in this Privacy Policy).

3. How We Use Your Personal Data (Purposes and Legal Basis)

We use your personal data for the following purposes and rely on the indicated legal bases under GDPR:

  • To Provide and Deliver Services (Contractual Necessity):
    • To fulfill our contractual obligations for website building and maintenance services.
    • To communicate with you regarding your projects, updates, and support inquiries.
    • To install, configure, update, and manage your WordPress website and its components.
    • To process your payments and manage your subscriptions.
  • To Communicate With You (Legitimate Interest / Consent):
    • To respond to your inquiries, questions, and requests.
    • To send you service-related notifications and administrative messages.
    • To send you marketing communications, newsletters, or promotional offers if you have consented to receive them or if we have a legitimate interest (e.g., existing clients). You can opt-out at any time.
  • To Improve Our Website and Services (Legitimate Interest):
    • To analyze website usage and traffic patterns to understand how our website is used and to identify areas for improvement.
    • To conduct research and development to enhance our Services and develop new offerings.
    • To monitor and analyze trends, usage, and activities in connection with our Services.
  • For Security and Fraud Prevention (Legitimate Interest / Legal Obligation):
    • To detect, prevent, and address technical issues, security incidents, or fraudulent activities.
    • To protect the rights, property, and safety of Multiact Media SRL, our clients, and the public.
  • To Comply with Legal Obligations (Legal Obligation):
    • To comply with applicable laws, regulations, legal processes, or governmental requests (e.g., tax, accounting, or audit obligations).

4. How We Store and Protect Your Personal Data

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption: Using SSL/TLS encryption for data in transit on our website.
  • Access Controls: Restricting access to personal data to authorized personnel only, on a need-to-know basis.
  • Security Audits: Regularly reviewing our security practices.
  • Data Minimization: Collecting only the data necessary for the stated purposes.
  • Secure Credential Handling: For website and hosting access, we use secure methods for storing and transmitting credentials and advise clients to change passwords after project completion.

Despite our efforts, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your personal data.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

The retention periods depend on the type of data and the purpose of processing:

  • Client Data: Retained for the duration of our contractual relationship and for a period thereafter as required by tax, accounting, and legal obligations (e.g., typically 5-10 years under Romanian law).
  • Enquiry Data: Retained for a reasonable period to follow up on inquiries or for potential future engagement, unless you request earlier deletion.
  • Usage Data: Retained for a shorter period, typically 12-24 months for analytics purposes.

6. Sharing Your Personal Data (Third-Party Disclosure)

We do not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of third parties only when necessary for the provision of our Services or for legal compliance:

  • Service Providers: Third-party companies that perform services on our behalf, such as:
    • Hosting Providers: For our website and potentially for client websites (if managed by us).
    • Analytics Providers: (e.g., Google Analytics) to help us understand website usage.
    • Payment Processors: To handle financial transactions.
    • Communication Tools: Email service providers, customer relationship management (CRM) systems.
  • Legal & Regulatory Authorities: When required by law or in response to valid legal requests (e.g., court orders, subpoenas).
  • Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, where your data may be transferred as part of the transaction.

When sharing data with third parties, we ensure they adhere to data protection standards and only process personal data for the purposes we specify.

7. International Data Transfers

As we serve clients worldwide and use global service providers, your personal data may be transferred to and processed in countries outside the European Economic Area (EEA), including countries that may not provide the same level of data protection as the EEA.

When such transfers occur, we implement appropriate safeguards to ensure your data is protected, such as:

  • Transferring data to countries deemed to provide an adequate level of protection by the European Commission.
  • Using Standard Contractual Clauses (SCCs) approved by the European Commission, which legally bind recipients to protect personal data.
  • Relying on other legally permissible mechanisms for data transfer.

8. Your Data Protection Rights (GDPR)

As a data subject under GDPR, you have the following rights concerning your personal data:

  • Right to Access: You have the right to request a copy of the personal data we hold about you.
  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
  • Right to Erasure (“Right to be Forgotten”): You have the right to request that we delete your personal data under certain conditions.
  • Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
  • Right to Object to Processing: You have the right to object to our processing of your personal data, particularly where we process it based on legitimate interests or for direct marketing.
  • Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
  • Right to Withdraw Consent: Where we process your data based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
  • Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority, particularly in the Member State of your habitual residence, place of work, or place of the alleged infringement if you believe your data protection rights have been violated. In Romania, the supervisory authority is Autoritatea Națională de Supraveghere a Prelucrării Datelor cu Caracter Personal (ANSPDCP).

To exercise any of these rights, please contact us at [Your Contact Email Address]. We will respond to your request within one month.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files placed on your device. We use them for:

  • Essential functionality: To make our website work correctly.
  • Performance and analytics: To gather information about how visitors use our site (e.g., Google Analytics).
  • Marketing and personalization: To deliver relevant content and ads.

By using our website, you consent to the use of cookies in accordance with this Privacy Policy. You can control and manage cookies through your browser settings. For more detailed information about how we use cookies and your choices, please refer to our separate Cookie Policy [Link to Cookie Policy, if separate] or the dedicated Cookie Consent banner on our website.

10. Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children under 18. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us, and we will take steps to remove such information from our records.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us y email: [email protected]