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I've been building websites for 20+ years. Now I help business owners figure out what technology they actually need - and what they don't.

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Usability Research: How Users Look at Photos

Published on November 7, 2017 by Eugenia

1. Users ignore stock photos

If you’ve decided to build a new website, you might be tempted to use large, pretty stock photos of happy people either offering your services or receiving them. They look better than the photos you took of your business and cost less that what a professional photographer would charge for a photo shoot.

However, research shows that “big feel-good images that are purely decorative […] are completely ignored“.

2. People photos: use real people, preferably smiling

In a study by Nielsen Norma Group, users spent 10% more time viewing the portrait photos than reading the biographies, but ignored stock photos of generic people.

usability study: photos of real people

Another study by Specs shows that a photo of a person smiling gets a lot more user attention than that of a non-smiling person.

usability study: smile in photos

3. Product photos: use photos with plenty of details

Another study by NN Group comparing 2 ecommerce category pages showed that photos with enough details got 5 times more fixations than generic photos that didn’t allow for any differentiation between products.

usability test: compare ecommerce product pages

 

About Eugenia

After 20+ years in the world of websites and online business tech, I’ve become pretty good at figuring out which technology you actually need - and which you really don’t.

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I've been working with WordPress for 20+ years. Now I help business owners make better decisions about their technology.

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